A
Accidental damage
Eligible accidental drops, liquid spills or submersion during normal use. Claims require an explanation of where, when and how the damage occurred.
Begins on purchase dateOptional protection for accidents, power surges and breakdowns
Built to ride. Covered for real life.
Product Protection
Protect your ONECNA scooter against eligible accidental damage and power surges from the purchase date, plus mechanical and electrical breakdowns after the manufacturer's warranty expires.
This is optional Xcotton cover, not the ONECNA manufacturer warranty.
01
Accidental damageDrops, spills and submersion
02
Power surgeProtection from purchase date
03
Extended warrantyAfter manufacturer coverage
What is covered
Protection for the unexpected.
Coverage timing depends on the type of event. Accidental damage and power surge protection begin on the purchase date; eligible breakdown coverage begins after the manufacturer's warranty expires.
P
Power surge
Eligible structural or operational failure caused by a power surge during normal use.
Begins on purchase dateM
Mechanical or electrical failure
Eligible failure to perform as intended due to defects in materials, workmanship, structure or operation.
After manufacturer warrantyChoose your term
One or two years of cover.
Plan pricing varies by product and coverage period and is shown during checkout. The cards below describe typical coverage mix only. Confirm manufacturer warranty length on your scooter before comparing terms.
1
Year plan
Essential protection
- Accidental damage protection
- Power surge protection
One year of accidental damage and power surge protection. Confirm the term shown at checkout.
2
Year plan
Extended confidence
- Accidental damage protection
- Power surge protection
- Extended warranty after manufacturer coverage
Term examples assume the product still has manufacturer coverage first. Confirm the exact mix at checkout.
Enrollment and activation
Add it when you buy.
Enroll together with an eligible product purchase on the ONECNA website. Plan pricing appears at checkout, and a confirmation email provides your Product Protection ID and plan details.
Accidents and power surges
Eligible accidental damage and power surge protection begin on the date you purchase the covered product.
Mechanical and electrical breakdowns
Eligible extended warranty coverage begins only after the original manufacturer warranty expires.
Claim limits, waiting periods and eligibility are set by Xcotton. Review your confirmation email and the full terms before filing. Do not assume a payout cap from this page.
Claims made clear
Help when something goes wrong.
File an eligible claim through the Xcotton Product Protection Claims Center. A claims specialist will guide you through the required information and next steps.
01
Find your protection ID
Open the Xcotton confirmation email and locate your Product Protection ID.
02
Open the Claims Center
Use the Claims Center link below or the highlighted link in your confirmation email. Sign in with your email and Product Protection ID.
03
Describe the issue
Follow the instructions and provide requested evidence. Accidental damage claims must explain where, when and how the damage occurred.
Ready to start a claim?
Have your confirmation email and Product Protection ID ready.
Need to know
Product Protection FAQs.
Important details about plan cost, claims, returns, cancellation and coverage limits. Final rules are in the Xcotton terms, not on this page.
Protection plan questionssupport@xcottons.com
01 When does coverage begin? +
Accidental damage and power surge coverage typically begin on the purchase or shipping date shown in your plan. Eligible mechanical and electrical breakdown coverage begins after the manufacturer warranty expires. Confirm the dates in your confirmation email.
02 How much does Product Protection cost? +
The price varies by product and selected coverage period. The applicable price is displayed during checkout. This page does not list plan prices.
03 Is there a claim limit? +
Xcotton sets claim limits in the plan terms. Review your confirmation email and the full terms before filing. Do not rely on a number from this page.
04 What happens if I return or exchange the product? +
Notify customer service promptly. A return or exchange may affect the protection plan. Specific conditions are in the Xcotton terms.
05 Can I cancel the plan? +
Cancellation is handled under Xcotton terms. Refunds, if any, depend on when you cancel, any paid claims, administrative fees allowed by law, and the full policy. Open the terms link on this page for the current rules.
06 Who provides the protection plan? +
Coverage and services are provided by Xcotton, partner with AIG. ONECNA acts as an intermediary and can help with order details. Manufacturer defects remain under the ONECNA Warranty Policy.
Cancellation and returns
Flexible cancellation terms.
Cancellation is handled under Xcotton terms. Refunds, if any, depend on timing, prior claim payments and applicable law. A return or exchange may also affect the plan.
Unused coverage
If you cancel before using the plan, unused coverage may be refundable under Xcotton terms. Paid claims can reduce any refund.
Check the full policy
Refunds, if any, are calculated under Xcotton terms and applicable law. Open the full terms for waiting periods, fees and current rules.
ONECNA
Product Protection coverage and services are provided by Xcotton, partner with AIG. ONECNA acts solely as an intermediary. Please review the plan terms and conditions carefully. Manufacturer defects remain covered under the ONECNA Warranty Policy.