Celebrate the season with ONECNA's Autumn Sale, our biggest sale of the year! Enjoy limited-time discounts on select electric scooters and accessories. Discounts are applied automatically at checkout. Quantities are limited — once they're gone, they're gone. This promotion cannot be combined with other discount codes or offers.

Due to high order volume during the ONECNA Autumn Sale, shipping may take 3–5 business days. We're working hard to process all orders as quickly as possible. You'll receive a confirmation email with tracking information once your order ships. For urgent requests, please contact us to inquire about expedited shipping options.

We offer two main lines to suit different riding needs:

🏙️ Commuter Series — Daily Urban Riding

• T2 — 1200W | 32 MPH | 28 mi range | 265 lbs capacity | Best for: lightweight daily commuters
• T3 — 1000W | 30 MPH | 40 mi range | 265 lbs capacity | Best for: budget-friendly city riding with long range
• T4 — 3500W | 45 MPH | 50 mi range | 265 lbs capacity | Best for: powerful single-motor commuting with extra speed
• A2 — 3000W Dual Motor | 35 MPH | 45 mi range | 265 lbs capacity | Best for: heavier riders needing dual-motor reliability

🏔️ GT Off-Road Series — High Performance

• GT7 — 5600W Dual Motor | 45 MPH | 55 mi range | 265 lbs capacity | Best for: serious off-road performance
• GT8 PRO — high-performance 6000W dual motor | 11-inch off-road tires | Best for: advanced off-road riding
• GT9 — 7000W Dual Motor | 55 MPH | 75 mi range | 12-inch off-road tires | Best for: maximum speed and range
• GT9 PRO — 8000W Dual Motor | 58 MPH | 75 mi range | 12" tires | Best for: riders wanting more speed and range than GT9
• T99 — 8000W Dual Motor | 55 MPH | 75 mi range | 13" tires | Best for: the most capable flagship build with the largest tires

Quick Picks:

• Want off-road thrills? → GT7 → GT8 PRO → GT9 → GT9 PRO → T99

We accept the following payment methods:

💳 Credit & Debit Cards

Visa, Mastercard, American Express, Discover — all major cards accepted at checkout.

📱 Digital Wallets

• Shop Pay — Fast checkout with optional installment plans (pay over time)
• Apple Pay — One-tap checkout on iPhone/Mac
• Google Pay — One-tap checkout on Android/Chrome
• Amazon Pay — Use your Amazon account to pay

💰 Buy Now, Pay Later

Shop Pay Installments lets you split your purchase into interest-free payments — available at checkout.

All transactions are processed securely. If you have any payment questions, contact us at support@onecnascooter.com.

No. ONECNA electric scooters are designed and certified for single riders only. Riding with a passenger exceeds the scooter's weight capacity, affects balance and braking performance, and is not legal in most U.S. states. For your safety and the safety of others, ONECNA strongly recommends that only one person rides at a time.

Yes, ONECNA strongly recommends wearing protective gear every time you ride. At minimum, always wear:

• Helmet — a properly fitted helmet is the most important piece of safety equipment
• Knee & Elbow Pads — protect against impact injuries in the event of a fall
• Gloves — improve grip and protect your hands

For high-speed riding on GT series scooters (45–55 MPH), we additionally recommend full-face helmets and protective riding jackets. Always ride responsibly and follow local traffic laws.

E-scooter regulations vary by state, city, and municipality. Most U.S. states allow electric scooters on roads and bike lanes, but rules around speed limits, helmet requirements, and permitted riding areas differ by location. ONECNA recommends checking your local laws before riding. Key things to verify: maximum legal speed, helmet requirements, whether e-scooters are permitted on sidewalks or bike lanes, and any registration or licensing requirements. Note: GT series scooters (GT7: 45 MPH, GT9: 55 MPH) may be classified as motor vehicles in some jurisdictions. Contact us at support@onecnascooter.com if you have questions.

ONECNA scooters have water resistance but are not fully waterproof. Light drizzle is generally okay — reduce speed and increase braking distance on wet surfaces. Avoid heavy rain or standing water as this can damage the battery, motor, and electronics. Dry the scooter thoroughly after riding in rain before charging. Note: water damage from heavy rain or submersion is not covered under warranty. See our full Warranty Policy at onecnascooter.com/pages/onecna-scooter-warranty-policy.

Speed and range vary by model. Here is a quick overview: T2 — up to 32 MPH, 35 miles range; T3 — up to 30 MPH, 40 miles range; T4 — up to 45 MPH, 50 miles range; A2 — up to 35 MPH, 45 miles range; GT7 — up to 45 MPH, 55 miles range; GT8 PRO — high-performance 6000W dual motor, 11-inch off-road tires; GT9 — up to 55 MPH, 7000W dual motor, 12-inch off-road tires; GT9 PRO — up to 58 MPH, 75 miles range, 8000W dual motor, 12-inch off-road tires; T99 — up to 55 MPH, 75 miles range, 8000W dual motor, 13-inch off-road tubeless tires. Actual range depends on rider weight, terrain, speed, and temperature. Figures reflect optimal conditions.

Most riders feel comfortable on an ONECNA scooter within 15–30 minutes of their first ride. Tips to get started safely: start in a flat, open area away from traffic; practice braking before riding at speed; use beginner/low-speed mode if available on your model; and always wear full protective gear (helmet, knee pads, elbow pads, gloves). If you're new to e-scooters, we recommend starting with the T2 or T3 commuter models before moving up to the high-performance GT series.

ONECNA accepts returns within 14 days of delivery. Key terms:

Quality Issues (within 14 days):

• ONECNA covers 100% of return shipping costs
• Resolution: free repair, replacement parts, or full refund/exchange
• Odometer must read under 10 miles; photo/video evidence required

Change of Mind (within 14 days):

• Restocking Fee: $130 USD / $180 CAD / €130 EUR per unit
• Return Shipping Fee: $160 USD / $220 CAD / €150 EUR (deducted from refund)
• Scooter must be in "As-New" condition with under 10 miles on odometer
• Accessories: no returns accepted for non-quality reasons

After 14 Days:

• Covered under our Warranty Policy
• Returns only accepted in exceptional cases; 20–30% depreciation fee applies; hard limit of 20 miles on odometer

RMA Process: Email support@onecnascooter.com for an RMA number → submit 5 photos of sealed box + odometer → refund issued within 10 business days after inspection.

For full details, visit our Return & Refund Policy page.

All ONECNA electric scooters are covered against defects in materials or workmanship for up to two years from the date of purchase. Coverage periods vary by component. Key highlights:

• Main Frame & Metal Deck Structure: 24-month warranty
• Motor, Battery, Charger, Controller, Steering Stem & Folding Mechanism, Metal Handlebar Assembly: 12-month warranty
• Disc Brake Set (excluding pads), Display, Lights & Turn Signals, Suspension, Throttle, Handlebar Stem & Fork, Kickstand, Fenders, Charging Port, Light Controller: 6-month warranty
• Tyres, Cover Panels, Brake Disc, Seat, Steering Damper, Handlebar Grips: 1-month warranty
• Consumables (brake pads, deck grip tape, brake cables, etc.), free gifts and promotional accessories are not covered
• Warranty is void if the scooter is submerged, modified, repaired without authorisation, or used beyond its weight, speed, or incline limits
• Transportation damage must be reported within 14 days of delivery

To make a warranty claim, email support@onecnascooter.com with your order number, product model, serial number, and photos or video of the defect. Do not return any product without prior written approval.

For full warranty terms, visit our Warranty Policy page. For returns and refunds, see our Return & Exchange Policy.